Refund and Returns Policy of KixoAutoCity

Effective Date: February 20, 2025

At KixoAutoCity, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward Refund and Returns Policy to ensure your shopping experience is hassle-free. Please read the following terms carefully for guidance on returns and refunds.

1. Returns

  • Return Window: You may return items within 30 days from the date of purchase for a full refund or exchange, provided the item is in new, unworn, and unwashed condition with all original tags and packaging intact.

  • Non-Returnable Items: The following items are non-returnable:

    • Gift cards
    • Items marked as final sale
    • Worn or used shoes, clothing, or accessories

  • Return Process: To initiate a return, please contact our customer service team at info@kixoautocity.com or call (903) 645-3316 to receive return instructions and a return authorization number. You will be responsible for the cost of return shipping unless the item is defective or incorrect.

  • Return Shipping Costs: Customers are responsible for return shipping costs, except in the case of defective, damaged, or incorrect items. If you receive a defective or incorrect product, we will provide you with a prepaid return label.

2. Refunds

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the processing of your refund, depending on your payment provider’s processing time.

  • Partial Refunds: In some cases, we may issue a partial refund for items that are returned in less-than-new condition, missing original tags, or with signs of wear. We reserve the right to reject refunds for items that do not meet our return requirements.

3. Exchanges

  • Exchanges for Same Product: If you wish to exchange an item for a different size, color, or style, please follow the return process to receive a refund and then place a new order for the item you desire.

  • Exchanges for Different Product: If you wish to exchange for a completely different product, please return the original item and place a new order for the product you want.

4. Defective or Damaged Items

  • If you receive an item that is defective or damaged during shipping, please contact us within 7 days of receiving the product. We will provide a full refund or send you a replacement, depending on your preference.

  • How to Report Defective/Damaged Items: Please email us at info@kixoautocity.com with your order number, a description of the issue, and photos of the damage or defect to help us process your claim quickly.

5. Order Cancellations

  • Cancellation Window: Orders can be canceled within 24 hours of placing the order. After this time, we are unable to cancel or modify the order once it has been processed and shipped.

  • How to Cancel an Order: To cancel an order, please contact our customer service team as soon as possible at info@kixoautocity.com or call (903) 645-3316.

6. International Returns and Refunds

  • For international orders, customers are responsible for return shipping costs. Customs duties or taxes paid on international orders are non-refundable.

  • Please contact our customer service team for instructions on how to return international items.

7. Contact Information

If you have any questions about our Refund and Returns Policy, or need assistance with a return or refund, please reach out to our customer support team:

This Refund and Returns Policy is effective as of February 20, 2025. We are committed to ensuring your complete satisfaction with every purchase at KixoAutoCity. Thank you for shopping with us!