Shipping Policy of KixoAutoCity

Effective Date: February 20, 2025

At KixoAutoCity, we are committed to providing you with fast and reliable shipping options to ensure that your products arrive as quickly as possible. Please take a moment to review our Shipping Policy for more details on shipping options, processing times, and delivery information.

1. Processing Time

  • Orders are typically processed and shipped within 1-3 business days after your payment has been confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive an email confirmation with tracking details once your order has been shipped.

2. Shipping Methods

We offer several shipping methods based on your location and urgency of delivery. Shipping fees will be calculated at checkout and depend on the shipping method selected and the destination address.

  • Standard Shipping: Typically takes 5-7 business days for delivery within the U.S.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Next-day delivery (available for certain regions and items).

For international orders, shipping times and fees may vary depending on the destination.

3. Shipping Rates

  • Shipping rates are calculated at checkout and depend on the shipping method, the weight of your order, and the delivery location.
  • Free Shipping: We offer free standard shipping on U.S. orders over $50. Exclusions may apply, so please check at checkout.

4. International Shipping

  • KixoAutoCity ships internationally to select countries. If you are located outside of the U.S., shipping fees and delivery times may vary.
  • Customs Duties and Taxes: For international orders, customers are responsible for paying any applicable customs duties, taxes, or fees imposed by their destination country. These fees are not included in the shipping cost and will be collected by the customs authorities at the time of delivery.

5. Order Tracking

Once your order is processed and shipped, you will receive a shipping confirmation email that includes tracking information. You can use this tracking number to monitor the progress of your shipment.

6. Shipping Delays

While we strive to deliver your orders promptly, delays may occur due to circumstances beyond our control, such as weather conditions, shipping carrier issues, or customs delays. If your order is delayed, we will notify you of the estimated arrival time.

7. Missing or Damaged Items

  • If your order is missing items or arrives damaged, please contact our customer service team immediately at info@kixoautocity.com or call (903) 645-3316.
  • We will assist you with filing a claim for the missing or damaged items, and depending on the situation, we may offer a replacement or refund.

8. Incorrect Shipping Address

  • It is the customer’s responsibility to provide the correct shipping address during checkout. KixoAutoCity is not responsible for lost or delayed packages due to incorrect or incomplete addresses.
  • If you notice an error in your shipping address, please contact us as soon as possible at info@kixoautocity.com to update your information.

9. Order Cancellations

Orders can be canceled within 24 hours of purchase, provided the order has not yet been processed for shipping. If your order has already been shipped, it cannot be canceled, but you may return the items according to our Refund and Returns Policy.

10. Customer Support

If you have any questions about shipping, need assistance with tracking your order, or experience any shipping issues, please don’t hesitate to contact our customer support team:

This Shipping Policy is effective as of February 20, 2025. We are committed to ensuring that your shopping experience with KixoAutoCity is smooth and enjoyable. Thank you for choosing us for your fashion and accessory needs!